VoIP (Voice over Internet Protocol), also known as IP telephony, is an innovative way to make voice communication available over the Internet, including telephone communications, internet telephony, and voice over IP (VOIP). The term “VOIP” is actually an acronym for Voice over Internet Protocol. The term is used interchangeably with “wireless communications” or “portable digital audio transmissions”. This technology allows voice calls to be made over the Internet from any location.
There are various types of VoIP services that offer various features.
However, many businesses opt for a virtual phone system because it is simple and inexpensive compared to traditional PBX services. Here are some of the top VoIP features.
The first and most popular feature of any VoIP service is call forwarding. Call forwarding allows you to place calls from an existing residential VoIP account to another residential or business VoIP account. You can also call back to an existing business VoIP account, regardless of whether they are forwarding the call to a residential or business phone system. This feature cuts down on many office phone system costs because the office phone system does not need to maintain two separate lines for outgoing and incoming calls. With this feature, employees spend less time worrying about how to handle calls between their home phone and the VoIP office phone system.
Another popular feature of business VoIP services is call recording.
Businesses often want to record all of their calls so they can review them later. Business call routing services allow calls to be reviewed and recorded by the clients’ computer at home, at their work computer or remotely via a phone call connection.
Some companies even offer online calling capabilities. Online calling is becoming more common with business communication systems because it saves money and time. It makes calls from an Internet connection instead of a telephone line. This feature is known as VoIP over IP or VOIP over Broadband. This type of business communication allows voice communication and fax communication to be conducted using broadband Internet instead of traditional phone lines.
There are other features that make calls to and from your business phone numbers more efficient and easy. One such feature is VoIP to email. This feature is available with some online phone systems and allows you to send and receive emails using your internet connection. VoIP to email allows you to conduct both online phone calls and email communication at the same time.
There are some top VoIP features that you should look for when choosing a VoIP provider. One important feature is call forwarding and call routing. This feature directs your calls to the correct destination even when the user’s location is changed. Another important feature is call waiting. This feature will route calls to voicemail so that the caller can listen to the message if they do not have access to a voicemail account.
The other top feature to look for in a business communication software system is the availability of online calling features. In today’s day and age, it is very difficult to keep in touch with customers or clients when they are far away from your office. Online calling provides your customers and clients access to your office phone system via the internet. You can use your VoIP telephony system to send emails, place calls, and even fax documents from your office computer to another computer. There are many VoIP features that allow you to connect your business communication software to your existing business phone system.
Another useful feature to look for in a business phone system is call recording. With this feature, you can record a voice-mail message that can be played at convenient times during the day. You can also play voice messages during cold calls. You can record a message and play it at a time when it is most convenient for the customer or client. Your VoIP telephony features can even allow you to review the recorded message before sending it.
Additional VoIP features that can be useful to your business include call transfer and redundancy. You can create multiple extensions and attach various extension numbers to your main line. You can assign different extensions to different departments or employees. You can also set up automatic call transfer from one extension to another. This feature can save a lot of time when you have to make multiple calls and transfers.
A VoIP phone system can integrate with various other services as well. Some VoIP providers have integrated with email, web, calendaring, and task management services.
- This allows you to run several applications from one system.
- You can integrate these features with your existing systems to extend the functionality of your VoIP phone system.
- Some VoIP providers even provide web-based tools such as online accounting and inventory capabilities.